This Privacy Policy explains how PixelRhythm AI LLC ("Company", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information when you visit www.pixel-rhythm.com, use our websites, applications, APIs, or related services (collectively, the "Services").
We operate technology products and supporting digital infrastructure, including AI matrix applications and developer-facing service capabilities. We use AI in our products and operations, but we do not use personal data or user-uploaded content to train general-purpose AI models without separate explicit consent.
By using the Services you acknowledge this Privacy Policy. If you do not agree with any part of it, please discontinue use of the Services.
- We collect only the information reasonably needed to provide, secure, support, bill, and improve the Services.
- We do not use user personal data or uploaded files for model training unless we separately obtain explicit permission.
- User-uploaded content is protected through encryption in transit and at rest where applicable, together with strict access controls.
- Supported applications provide an in-product account deletion flow, and users may also request access, correction, export, or deletion of their data.
- We do not sell personal information or share it with third-party advertising brokers for their independent use.
1. What Information We Collect
We collect information you provide directly, information generated through your use of the Services, and certain technical information collected automatically for operations, security, and compliance.
- Account registration information such as name, email address, username, password hash, authentication identifiers, and profile details
- Business communications, customer support requests, surveys, feedback, and messages you send to us
- User Content such as prompts, text, files, images, code, documents, or other materials you upload or submit through the Services
- Payment, subscription, invoicing, and transaction records processed by us or our payment service providers
- Device, log, and usage information such as IP address, browser type, operating system, device identifiers, timestamps, crash data, and interaction events
- API request metadata including endpoint, status codes, latency metrics, and rate-limit signals used to operate the Services
We may receive limited data from third-party login, analytics, payment, or infrastructure providers when you choose to use those features.
We do not intentionally collect sensitive personal information unless it is necessary for legal compliance, security verification, or you voluntarily provide it as part of account support or dispute handling.
2. How We Use Information
We use personal information only for legitimate business, operational, security, contractual, or legal purposes connected to the Services.
- To create, authenticate, administer, and support user accounts
- To provide website features, applications, APIs, customer service, and service-related communications
- To process subscriptions, invoices, payments, refunds, and tax or accounting obligations
- To protect the Services, detect abuse, prevent fraud, investigate incidents, and enforce our legal terms
- To maintain reliability, troubleshoot technical issues, monitor capacity, and improve service quality
- To comply with applicable law, lawful requests, court orders, and contractual commitments
We may use aggregated or de-identified information that cannot reasonably identify an individual for analytics, capacity planning, product improvement, and abuse prevention.
We do not use personal data or user-uploaded content to train general AI models or foundation models without separate explicit consent.
3. Legal Bases for Processing
If you are located in a jurisdiction that requires a legal basis for processing, we rely on one or more recognized bases depending on the activity involved.
- Performance of a contract when processing is required to provide the Services you request
- Legitimate interests, such as securing the Services, improving reliability, preventing misuse, and managing operations
- Compliance with legal obligations, including tax, accounting, sanctions, court, and law-enforcement requirements
- Consent where required by law, including certain marketing, cookie, or optional feature settings
You may withdraw consent where processing is based on consent, but this does not affect the lawfulness of processing before withdrawal.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Retention periods depend on account status, legal requirements, fraud prevention needs, tax or financial records, support matters, dispute handling, and backup cycles.
When retention is no longer necessary, we delete, anonymize, or securely isolate information in accordance with our retention and disposal procedures.
8. Security Measures
We maintain administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information.
- Encryption in transit and, where applicable, encryption at rest
- Identity and access controls, internal permission boundaries, and activity logging
- Environment hardening, monitoring, backup controls, and incident response processes
- Vendor review and contractual controls for important subprocessors and infrastructure partners
Although we work to protect your information, no internet-connected system can be guaranteed to be completely secure. You are responsible for keeping your credentials confidential and using the Services in a secure manner.
9. International Data Transfers
Because we operate globally, your information may be processed in countries other than the one in which you reside.
Where required by applicable law, we put in place appropriate safeguards for cross-border transfers, including standard contractual clauses or equivalent mechanisms with our service providers and affiliates.
By using the Services you understand that information may be transferred to, stored in, and processed in the United States and other jurisdictions where our infrastructure or service providers operate.
10. Children's Privacy
The Services are intended for users who are at least the age of majority in their jurisdiction and are not directed to children under 13 (or the equivalent minimum age in the relevant territory).
We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child without verifiable parental consent, we will take reasonable steps to delete it.
11. Your Privacy Rights
Depending on your location, you may have rights regarding access to, correction of, portability of, restriction of, objection to, or deletion of your personal information.
- Request access to certain personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated personal information, subject to legal exceptions
- Request export or portability of certain information where applicable
- Object to or restrict specific processing activities where allowed by law
- Withdraw consent where processing depends on consent
Supported applications include an in-product account deletion function. You may also contact us for help with privacy requests, correction requests, export requests, or account deletion.
We may need to verify your identity before responding to certain requests and may decline requests where allowed by law.
12. Do-Not-Track Signals
Some browsers and devices support a Do-Not-Track feature. Because there is no single accepted standard for responding to these signals, we do not currently respond to them in a uniform way.
If an accepted standard is established in the future and becomes applicable to our Services, we may revise this Privacy Policy to describe how we respond.
13. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, subject to statutory limitations and exemptions.
- Right to know categories of personal information collected, used, disclosed, or shared
- Right to request deletion of personal information, subject to exceptions
- Right to correct certain inaccurate personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information and do not share personal information for cross-context behavioral advertising as those concepts are defined under California law.
14. Virginia Privacy Notice
If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act, subject to applicable exceptions.
- Right to confirm whether we process your personal data
- Right to access, correct, delete, or obtain a copy of certain personal data
- Right to opt out of targeted advertising, sale of personal data, or certain profiling where applicable
We do not sell personal data and do not use user personal data or uploaded content for general AI model training without separate explicit consent.
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, product, or technical changes.
When we make material changes, we will revise the effective date on this page and may provide additional notice where required by law or contract.
16. Contact Us
If you have questions about this Privacy Policy, privacy rights requests, or data protection concerns, please contact us.
- Company: PixelRhythm AI LLC
- Website: www.pixel-rhythm.com
- Email: service@pixel-rhythm.com
- Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
17. How to Review or Delete Your Data
You may review, update, or delete certain account information through the relevant application settings or by contacting us.
Where supported by the product, the application includes a self-service account deletion option. If you submit a deletion request by email, please provide enough information for us to verify your request and identify the relevant account.
In some cases we may retain limited information as required for legal, accounting, fraud-prevention, dispute-resolution, or security purposes.
6. Social Logins and Third-Party Accounts
If you choose to register or sign in through a third-party account, we may receive basic profile information authorized by that provider.
Your relationship with the third-party provider is governed by that provider's own terms and privacy notice.
We only use this information to create or maintain your account, secure access, and provide related support.